Refund and Cancellation Policy

Room Reservations

• Refunds: Refunds for room reservations are subject to the cancellation policy stated at the time of booking.
• Cancellation: Cancellations must be made 15 Days prior to the scheduled check-in time. Cancellations made after this period will incur a [cancellation fee/forfeit of deposit/etc.].
• No Shows: Guests who do not arrive for their reservation without prior notice may be charged a fee equivalent to [one night's stay/the full reservation amount/etc.].

Special Packages or Promotions

• Refunds: Refunds for special packages or promotions are subject to the specific terms and conditions of the package or promotion.
• Cancellation: Cancellation policies for special packages or promotions may differ from standard room reservations and will be outlined at the time of booking.

Group Reservations

• Refunds: Refunds for group reservations are subject to the cancellation policy stated in the group booking agreement.
• Cancellation: Cancellations for group reservations must be made 1 months prior to the scheduled check-in date. Cancellations made after this period may result in a forfeiture of deposit or incur a cancellation fee.

Contact Information

For questions or inquiries regarding our refund and cancellation policy, please contact us at contact@thescrown.com.