Privacy Policy
This Privacy Policy describes how The S Crown collects, uses, and shares personal information of users of the The S Crown website (the "Site") and guests booking rooms through the Site. This Privacy Policy applies to the Site and all products and services offered by The S Crown.
Personal Information Collection
We collect personal information from users when they visit our website, make a reservation, fill out a form, or engage with other features of our services. The types of personal information we collect may include:
- Name
- Email address
- Mailing address
- Phone number
- Credit card information (collected securely through our payment gateway)
We may also collect non-personal information such as browser information, IP address, and cookies to enhance user experience and for analytical purposes.
Use of Personal Information
The personal information we collect is used for the following purposes:
- To process reservations and payments
- To communicate with users regarding their reservations or inquiries
- To personalize user experience and improve our services
- To send periodic emails, including promotional offers and updates (users may opt-out of receiving these emails)
Sharing of Personal Information
We do not sell, trade, or rent users' personal information to third parties. However, we may share personal information with trusted third parties who assist us in operating our website, conducting our business, or servicing users, as long as those parties agree to keep this information confidential. Examples of third parties with whom we may share personal information include:
- Payment processors to facilitate transactions
- Service providers for purposes such as email marketing and website analytics
- Legal authorities if required by law or to protect our rights or the rights of others
We may also share aggregated or anonymized data with third parties for marketing, advertising, or other uses.
Protection of Personal Information
The security of your personal information is important to us. We have implemented appropriate technical and organizational measures to protect the personal information we collect and process. These measures are designed to protect against unauthorized access, disclosure, alteration, or destruction of your personal information, username, password, transaction information, and data stored on our site.
Some of the security measures we have implemented include:
- Secure Socket Layer (SSL) technology to encrypt sensitive information transmitted between your browser and our website.
- Regular security assessments and vulnerability management to protect against external threats.
- Restricted access to personal information to employees, contractors, and agents who need to know that information in order to operate, develop, or improve our services.
While we strive to protect your personal information, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
User Rights
Users have the right to access, correct, or delete their personal information held by [Your Hotel Name]. If you would like to exercise any of these rights, please contact us using the contact information provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law. The criteria used to determine the retention periods include:
- The length of time we have an ongoing relationship with you and provide services to you.
- Whether there is a legal obligation to which we are subject (e.g., certain laws require us to keep records of your transactions for a certain period of time).
- Whether retention is advisable considering our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience and analyze performance and traffic on our website. By using our website, you consent to the use of cookies. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.
Third-Party Links
Our website may contain links to third-party websites or services. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Cancellation/Refund Policy
This page provides detailed information regarding the process and conditions for order cancellations or refund requests. The cancellation and refund policy is designed to ensure transparency and protect the rights of customers while considering business viability.
Eligibility for Refunds:
- Refunds will be issued only for eligible products and services listed on our website.
- The request for cancellation or refund should meet the specific criteria mentioned for each product or service.
- Refunds will not be applicable for services/products marked as non-refundable at the time of purchase.
Refund Processing Timelines:
- The refund process will be initiated once the cancellation request is verified and approved.
- It generally takes 5-7 working days for the refund to be processed and credited to the customer’s bank account or the original mode of payment, depending on the bank's policies.
- If there are any delays beyond the mentioned timeline, customers are encouraged to contact us for updates.
Refund Process:
- Customers can initiate a refund request through our customer service portal, available on our website, or by contacting us directly via email at contact@thescrown.com.
- Any applicable fees or charges will be deducted as per our refund policy.
Updates to the Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes.
Contact Information
If you have any questions or concerns about this privacy policy or our practices regarding your personal information, please contact us at:
contact@thescrown.com